Export or delete the workspace

Download a complete NDJSON export of the workspace, and schedule the workspace for deletion with its 30-day restorable grace period.

Written for
admin
Roles
owner
Requires
Owner; Browser session with a recent re-authentication
Feature
workspace

An owner can take a complete copy of the workspace at any time, and can schedule the workspace for deletion. Both live under Settings → Organization → Organization. Deletion is deliberately slow: it requires a fresh export, keeps the workspace read-only and restorable for 30 days, and only then purges everything.

Before you start

  • You need the Owner role, and you confirm your identity for both actions.
  • Deletion requires an export taken by you within the last hour.
  • Deleting your own account is a different operation, done under Account → Security; see Profile and preferences.

Export the workspace

  1. Under Export workspace, select the export button and confirm your identity.
  2. Wait for "Export is ready. Your browser will download the file." The file is named <address>-export.ndjson.

The package is NDJSON: one JSON object per line, each with a type (the record kind) and a row. It contains every tenant record: tickets, comments, events, attachments, time entries, periods, projects, clients, members, billing runs, documents, the audit log, settings, and the bytes of attachments and documents. Credentials are left out: the single sign-on client secret, API and SCIM token hashes, invitation tokens, domain verification tokens, and the mailbox connection. The raw source of incoming emails is not included either.

Limits: one export per owner per hour, and at most three export requests in ten minutes. A second export within the hour is refused with "An export was already taken in the last hour." A co-owner has their own allowance. Each export is recorded in the audit log.

Delete the workspace

  1. Take an export first; without one, deletion is refused: "Export the workspace within the last hour before deleting it."
  2. Under Delete workspace, type the workspace address (the slug, for example acme) to confirm, and confirm your identity.
  3. The page reports "Deletion scheduled. The workspace stays restorable for 30 days."

During the 30 days

  • The workspace is read-only. Everyone who could log in still can; they see the banner "This workspace is scheduled for deletion. It stays restorable for 30 days." and can read but not change anything.
  • Members, tokens, documents, and settings are untouched.
  • To restore the workspace, contact ArktIQ before the 30 days are over. Restoring reopens it as it was.
  • When the deleted workspace was the organization's last one, the subscription is cancelled at the end of its current period.

After the 30 days

Everything is purged: tickets, comments, attachments, time, billing runs, client timesheet documents, members, tokens, and settings. Nothing can be restored after the purge, which is why the export is required first. People's accounts are not deleted; they keep their other workspaces and can no longer see this one.

Common problems

"An export was already taken in the last hour." Use the export you already have; the download is the latest package. A co-owner can take their own.

"Export the workspace within the last hour before deleting it." Export again, then delete within the hour. The export must be yours, not a co-owner's.

"This workspace is already scheduled for deletion." Nothing more to do. Contact ArktIQ to restore it.

Can I delete without an export? No.

  • Plan, seats, and subscription The plans and what each includes, the subscription states and the 30-day trial, what read-only mode means, how seats are counted, and how to subscribe, change plan, or be invoiced.
  • Audit log What the workspace audit log records, who can read it, and how to filter the 200 most recent entries.
  • Profile, preferences, and security Your name, language, time zone, theme, email notification mode, weekly target, password, two-factor authentication, passkeys, sessions, and account deletion under Account.
  • Workspace A workspace is one team's tickets, projects, clients, time, and billing, reached at its own address and governed by one set of settings.